Frequently Asked Questions
What formats do you offer?
We provide self-paced online modules and scheduled in-person workshops. Online courses include assessments and downloadable checklists; workshops feature supervised practice and commissioning procedures.
Do I need prior experience?
Beginner courses assume no field experience and cover safety, substrate evaluation, layout basics, and tool handling. Intermediate and advanced modules list specific prerequisites on the catalog page.
Do courses provide certification?
Select modules include a skills assessment and a verifiable completion record from Recorando Tiling Institute. We also prepare you for third-party certifications where applicable.
What is your refund policy?
Online courses are refundable within 7 days if under 20% progress. Workshops are refundable up to 14 days prior to the start date. See the Terms for full details.
Do you offer group training?
Yes. We arrange on-site or remote group sessions with custom scenarios for contractors and facility teams. Contact us for scheduling.
Is the platform accessible?
We prioritize keyboard navigation, readable contrast, and transcripts. If you require accommodations, let us know via the contact form.
How do I get support?
Email [email protected]. We answer within two business days. For enrollment steps, see the Catalog and About pages for guidance.
Which tools are required?
Beginner kits include a margin trowel, notched trowels, mixing paddle, level, spacers, and PPE. Advanced courses may require wet saws and specialty blades. We list exact tools in each course.
What safety topics are covered?
Dust control, respirators, gloves, knee protection, safe mixing, and material handling. We reference MSDS where relevant.